Pre orders

Thank you for your pre order, here you find all the updates On when you will receive your board.

UPDATE 22nd September!!!: We have received confirmation the stock is ready to be picked up from the factory, we are currently trying to get a ship booked, we are trying to get it on a ship before “golden week” starts, a chinese week long holiday where everything stops for 7 days starting 1st Oct. If we manage to pull it off then we are looking at the end of October Delivery. If we can’t book a slot on the ship then it will put us back by over a week and delivery to customers will be around 14th Nov. We will update this page as soon as we know anything.

UPDATE 22nd October!!! Although the stock was ready to leave the factory on the 20th September, we couldn’t secure a slot on a ship before golden week started (1st oct to 7th Oct) as they where all at capacity and had to wait until the Chinese came back off holiday. Ship has now been booked and due to leave port 26th Oct, our shipment has been loaded onto it. It’s due to arrive in Felixstowe UK on the 18th Nov. We expect a week to be unloaded, clear customs be delivered to our warehouse, we will start processing orders straight away and send out next day delivery, 1 batch per day, we expect batch 1 customers to receive their boards 28th Nov, batch 2 will be next working day after and so on. Thank you for being super patient, it has been completely out of our control due to coronavirus affecting shipping capacity, we hate keeping our customers waiting!

Update 21st November!!! Yesterday we received a delay notification off our shipping company, felixstowe port is having congestion issues due to coronavirus. The boat is there and has been there for a few days but can’t get a slot to unload. Latest update says 1st Dec that it can unload, if we get them delivered on Friday 4th then we can get batches 1,2 and 3 done over the weekend thenbatches 4,5,6,7,8, etc.. in the subsequent days. If shipment comes later than that then we will have to start processing the day we receive them the week after.

We will have an actual delivery date to us within the next 7 days so will update this page as soon as know more. 

We can’t apologise enough for this delay, in the 4 years we have been trading this has never happened, but it is out of our control, we thank you for your patience at this time.

 

surfskate delay

Update 3rd Dec!!!

Latest update, Ship was held back another day but did dock in Felixstowe yesterday which is great news. Please see latest update off shipping company below, the Devan date is the 7th, that is the date the container will be unloaded off the ship, they have advised us they will have an actual delivery date when the boards will be delivered to us on Monday. It’s usually around 3 days to clear customs and arrive with us but these are unprecedented times so we will see what they say on Monday and hopefully update the page with good news on Monday night.

surfskate delay

Update 7th Dec!!!

Great news, Container has been unloaded and is due to arrive with us late Thursday 10th, We will have it unloaded by Thursday Night then can start building out boards and processing orders on Friday and we will work all weekend to get them processed, so batch 1,2 and 3 will go out Monday 14th, batch 4 Tuesday 15th, Batch 5 Wednesday 16th, Batch 6 Thursday 17th, Batch 7 Friday 18th. All UK boards are sent next day delivery, Ireland and offshore islands 2 to 3 working days. Thank you very much your patience in these unprecedented times, it is very much appreciated.

Update 10th Dec!!!

Stock has arrived with us today and is now fully unloaded, everything is on track as per last update, you will receive an email the day before dispatch to make sure someone is home to take delivery.